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FAQs

Is your site safe and secure?
Yes, our site is 100% secure. We use 256-bit SSL, the same level of encryption used by large banks around the world.

What forms of payment do you accept?
We take Visa, Mastercard, American Express, Discover, and PayPal.

HOW MUCH IS SHIPPING?

U.S.: Standard Shipping 0.0 lb-5.0 lb $3.00-$5.00 

         Heavy Goods Shipping 5.0 lb-20.0 lb- $7.00-$9.00

International: (239 countries) 0.0 lb-20.0 lb $15.00- $20.00

WHEN WILL YOU SHIP MY ITEMS?

  • All items are subject to a handling period before they are dispatched.
  • 99% of orders leave the warehouse within 5-7 days of payment.
  • You will be notified by email when your items have been shipped.

WHEN WILL I RECEIVE MY ITEM(S)?:

  • T-Shirts and apparel items should be received within 1-2 weeks of your order date.
  • This may be a little longer for international delivery.
  • For other specialty and giveaway items, please allow up to 4 weeks delivery time.

WHERE ARE MY ITEMS COMING FROM?

  • Items are shipped from California

Do you ship outside of the US?
Yes. We ship to Canada and internationally.

I didn't receive an Order Confirmation Email after my order?
If you have not received an Order Confirmation Email, please check your Spam Folder.  If you did not receive it, please feel free to contact us if necessary.

Can I return or exchange my items?
We do accept returns and exchanges if they meet our criteria.

Do you have a quality guarantee?
Yes! We want you to be completely satisfied with your purchase. If your products are flawed in any way, we'll refund you.

I entered the wrong shipping address and/or shirt size! Can I change it?
If this happens to you, just email us as soon as you can and we MIGHT be able care of it. However, we can't make any promises. All of our shirts are printed on demand so we usually start immediately after you order and it ships out the same day. If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use.

Shopping Disclaimer:  HPC Appareal is not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered, but “not received” are the responsibility of you and your local Post Office for these rare instances/situations.

  • Also, delayed scanning on package is beyond our control once the package leaves our premises.

Refund Policy

  • We have a 30 day return policy. If you have purchased in the last 30 days you can request a return.
  • We only accept returns for the following reasons:
         1) Low quality print work or damaged upon delivery.
         2) The product is different from what was ordered.
  • Proof of purchase must be provided.  Please provide a clear photo of the problem area for a quick resolution if applicable.

 

Refunds 

  • After your return is inspected and approved, we will provide a full refund. The refund will be processed and applied to the method of payment used to make the original order. 
  • Promotional Items (if applicable)
    Only regular items may be refunded, unfortunately promotional items cannot be refunded.
  • Slippers, Socks & Other Footwear
    We cannot offer refunds or exchanges on these items unless they have not been taken out of the package.

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